Placing Your Order

It’s safe to say Christmas will be a little bit different this year, but we want to to our best to make sure that organising your festive feast is still as stress-free as possible!

First things first, you need to register for an account to place a festive order if you do not already have a login from last year. Even if you already have a Click and Collect account, you still need a new account for Christmas & Hogmanay.

Browse the website as usual and select everything you need to feed your family this Christmas and New Year. Although, please note that if you want to order for Christmas and Hogmanay and collect these on different dates, you will need to place two separate orders. Be sure to check your order is exactly as you want it and then head to the checkout.

Contactless online payment

To help keep things simple and allow us to operate under current safety guidelines, we have adapted our Christmas site this year to take payment in advance. This means you will not pay in the shop upon collection as we have done in previous years. All items are sold as fixed price and weight, and weights are approximate but will be met as closely as possible.

Choose your collection slot

Time slots for collection have been introduced this year to help us minimise the number of people waiting to collect at any one time, and make the process as comfortable for you as we can. Once the maximum number for any one time slot has been reached, this slot will no longer be available and another option must be selected.

Collecting Your Order

Having already paid for your order online, there will be a separate and distanced queue outside our shops for those only wishing to collect, leaving you free to grab and go!

Our shops will be open as normal with distancing and safety measures in place, so please do pop in for any other bits and pieces you may need and feel confident in doing so. We kindly ask that you wear a face covering at all times, whether inside our shops, or collecting outside.

Our Festive Opening Times page provides details of our opening hours for your chosen collection day, however please ensure you head to your chosen shop during your allocated time slot. Don’t panic if you can’t find your order number – we just need your surname and address to find your order.

Once at the front of the queue for collections, give your name to one of the team and they will match up your paperwork with your bag of tasty, Christmas goodies. We run a really quick and efficient system and we aim to have you sorted and on your way as soon as we can!

Your order will be handed over to you in a knotted bag. These aren’t the easiest to carry and can be a bit damp from the chill, so please do remember a big reusable bag to take your shopping home with you.

Please also check your order as soon as possible. We are happy to help you do this as we are aware we are asking you to ‘grab and go’! Just ask a member of our team to help you check your order before you head home. We try really hard to get it right for you, but if mistakes do happen, we want to help put them right well before Santa starts checking his orders!

Ordering for delivery

*Please note that slots for local delivery are now sold out, but collections from our local shops are still available*

This year saw us roll out a delivery service to local areas across Perthshire. This has been very well received and appreciated by our customers, so we are delighted to be offering delivery for Christmas orders too! Please note that Christmas deliveries are subject to an additional charge of £3.99.

Christmas and Hogmanay deliveries are available on the following dates:

Delivery dates

Christmas – 22nd, 23rd and 24th of December

Hogmanay – 28th, 29th, 30th, 31st of December

Delivery areas

*Please note that slots for local delivery are now sold out, but collections from our local shops are still available*

Before opting for delivery, please check that we can deliver to your address!

The areas we currently serve are:

  • PH1 – Perth, Glenalmond, Luncarty, Almondbank, Rhynd, Methven
  • PH2 – Perth, Dunning, Glendoick, Errol, Rait, Bridge of Earn, Scone, St. Madoes, Fordangenny, Balbeggie, Moncrieffe and Friarton
  • PH3 – Auchterarder, Aberuthven, Findo Gask, Gleneagles Village, Kirkton, Gask, Gleneagles, Damside, Muirton
  • PH4  –  Blackford
  • PH5  –  Muthill, Machany, Westerton
  • PH6  –  Comrie
  • PH7  –  Crieff, Fowlis Wester, Madderty

Important info

Be sure to get your order in promptly so you don’t miss out! Our last order date for Christmas & Hogmanay is the 16th of December, although we never like to say no and will always do our best to help!

It is very important to note that orders must be collected on the date you selected at the shop and time you have chosen. These details will be sent to you in your confirmation email for your reference. The orders are made up for the collection day and will not be ready if you stop by the day before!

After you have placed your order online, you will receive an email confirmation, however please do email us at [email protected] if you do not receive this. If you misspell your email address it will not arrive, so check the details you have input carefully. If you still can’t see it, check your junk inbox in case it has slipped through the net!

Once again, please check the details of your email confirmation and contact us if there are any problems.

Queries or quibbles?

As always, if you need to change or cancel your order at any point, please do let us know as soon as possible.

For orders placed via an order form, over the phone, or in person, please call your local shop on 01738 626376 for Perth, or 01764 664888 for Auchterarder.

For orders placed online, please call us on 01764 686 020 or email us [email protected]

If necessary, orders may be altered, or cancelled and a refund issued if you contact us before the 16th December, otherwise no refund will be issued.

 

 

 

Place Your Festive Order!

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